You will be informed of shipping cost before you pay.  Shipping cost is automatically calculated when you finish selecting the products you will like to buy and is detailed on your order once you complete the registration form and according to the delivery address you registered. It should be noted that these costs correspond to Courrier companies with which we usually work with. Therefore, once you have loaded to your shopping cart all products you want to buy and according to the place of destination that has been marked to receive your orders when you register as a registered customer, shipping cost are automatically calculated.

En algunos casos, tu pedido podrá enviarse en más de una caja. Esto no generará ningún costo adicional de envío. 

Customs duties are not included. That depends on the destination country and they are charged to the receiver. Their amount is established by the law in force in the country where the shipment is received. ARTEMANOS SA is always working to improve its services. Cost and policies about shipping may vary without previous notification.

El tiempo estimado de entrega depende del país de destino y de los procesos aduaneros locales. Una vez despachado tu pedido, recibirás la información de seguimiento correspondiente para que puedas monitorear su recorrido. Si necesitas más información sobre los tiempos de envío o deseas utilizar una empresa de mensajería diferente, estaremos encantados de ayudarte. Puedes comunicarte con un representante de ARTEMANOS S.A. enviando un correo electrónico a info@artemanos.com.py

Processing time for Shippment 3 to 5 business days, if chosen products are available.

ARTEMANOS SA is not responsible for any damage due to a delivery delay that is not directly caused by us. Therefore, client should claim this kind of problems to the Shipping Company.

Los pedidos serán enviados a la dirección de entrega proporcionada por el cliente al momento de realizar la compra. ARTEMANOS S.A. no se responsabiliza por entregas fallidas, retrasos o pérdidas ocasionadas por direcciones incorrectas, incompletas, inexactas o falsas proporcionadas por el cliente. Es responsabilidad del comprador verificar que toda la información de envío sea correcta antes de confirmar su pedido.

Si necesitas más información sobre tu pedido, puedes comunicarte con nosotros enviando un correo electrónico a info@artemanos.com.py. Para brindarte una atención más rápida y eficiente, recuerda incluir en el asunto del mensaje el número de pedido que aparece en el correo electrónico de confirmación de tu compra.

When you receive your order you must check if everything is in accordance with the request. If there is any discrepancy or issue with the order, you must contact Artemanos S.A. in email contact, leaving your personal data, order number and reflecting this in the matter. Within a maximum period of 10 calendar days Artemanos S.A. will contact you to solve the problem.

Returns

Returns will be accepted only if products have not been used. Have no damages. They have to remain the same way they been received, including labels or any other accessory they may contain. We do not accept damaged products by not using it correctly.

Client should contact us by email to info@artemanos.com.py within no later than 10 days from the delivery. The email should contain this information:

• Order Number

• Reason for returning the product

• Product Code and Product Description

Client also should send the product with the original bill received. So we recommend taking a copy from the original bill for your control before send it back.

Cost of returning shipment will be charged to client and he will also be responsible for any damage or loss during shipment.